Terms & Conditions
1. Refund Policy
We are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:
Refunds must be requested within 30 days of purchase.
The product must be in its original condition, unused, and with all packaging intact.
To initiate a refund, please contact our customer service team at 636-293-8764. Once approved, refunds will be processed within 5-7 business days.
Please note: Refunds may not include shipping costs, and custom-made products are non-refundable unless defective. A restocking fee may apply.
2. Shipping and Delivery Policy
We strive to deliver your orders quickly and safely.
Orders are processed within 1-3 business days after payment is confirmed.
Standard shipping takes 10-14 business days, depending on your location. Custom structures shipping will be 10-12 weeks.
We offer shipping within the United States and internationally (some restrictions may apply). Shipping rates will be calculated at checkout based on the delivery address. You will receive a confirmation email with tracking details once your order is shipped.
3. Return Policy
If you wish to return a product, please follow these steps:
Returns must be initiated within 14 days of receiving your order.
Products must be unused, in their original packaging, and in resellable condition.
To start a return, contact us at Ron@custompropmo.com / 636-293-8764 with your order number.
Once your return is approved, we will provide instructions for sending the item back. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
4. Cancellation Policy
If you need to cancel your order, please contact us immediately at 636-293-8764. Cancellations are only possible if the order has not yet been processed or shipped.
5. Privacy Policy
We value your privacy and are committed to protecting your personal information. We collect information such as name, email address, and payment details solely for processing orders and improving our services. We never share your information with third parties, except for payment processing and delivery purposes. Our website uses secure encryption (SSL) to protect your data during transactions.
6. Terms of Service
By using our website and services, you agree to the following: All content on this website, including text, images, and logos, is the intellectual property of CustomPropMo.com. Misuse of the website or fraudulent activity will result in immediate account suspension. We reserve the right to modify prices, policies, or services at any time without prior notice.
7. Customer Service Contact Information
We’re here to help! You can reach us via:
Email: Sue@custompropmo.com
Phone: 314-630-7146
Mailing Address: 253 Chestnut Hill Dr Ofallon MO 63368
Customer support is available Monday to Friday, 9:00 AM to 5:00 PM (CST).
8. Legal or Export Restrictions
Certain products may be subject to legal or export restrictions. Customers are responsible for ensuring compliance with local laws and regulations regarding the use of our products.
9. Security Information
Your security is our top priority. Payments on our website are processed securely using Stripe, which complies with PCI standards. Our website uses HTTPS to ensure all transactions are encrypted.